If for any reason the customer is unhappy with their purchase, they can return it to Hakimpur Ltd for an exchange or refund, providing Hakimpur Ltd is notified within 7 days of delivery in writing (or email) and Hakimpur Ltd receives items back within 15 days from the date of its original receipt by the customer.
Returned products must be received by Hakimpur in good, re-sellable condition and all component parts, including any promotional products that may have been included in your purchase. A note explaining the reason for return should also be enclosed. This does not affect your statutory rights.
The customer bears the cost of delivering and returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods. (Hakimpur requests that you use registered post or recorded delivery when returning goods and that proof of postage is retained).
All damages must be reported in writing (or email) within 3 days of receipt.
how does a customer cancel order or ask for refund, timeframe etc;
Any Items to be returned in accordance with Returns Policy above to can be sent to:
9 Brays Lane
If for any reason a customer wishes to cancel an order, it must be done in writing prior to the order being shipped. Orders can not be cancelled was they have been shipped from us.
For returns - We aim to process refunds within 72 working hours once the returned items have been received back
Cancellations - If the order was successfully cancelled prior to despatch, we aim to process refunds within 72 working hours once the order has been cancelled.