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FAQ'S

  • Do you sell helium?

Yes we do, there are three options. Purchase a disposable canister, hire a cylinder for a large number of balloons or bring the balloons to us and we inflate balloons in store and charge per balloon. 

  • Do you inflate balloons with helium instore?

Yes we do, the price to inflate balloon depends on the type of balloon and it's size. 

  • Do you inflate balloons with helium which were purchased from a different supplier?

Yes we do, the price to inflate balloons that were not purchased from us is different than the price we charge if you purchase from us and the price depends on the type of balloon and it's size. We can provide an estimated price however we can not provide an exact price until we have physically seen the balloons in store.

  • How long does the helium balloon last?

Typically, an 11-inch balloon will last between 10 to 12 hours, but please bear in mind that this is average floating time in a climate controlled room inside. If you are decorating for an outside venue or a very warm venue the balloon lasting time will be much shorter. We recommend treating your latex balloons with Hi-Float to increase float times. Foil, Orbz and other non-latex balloons tend to last much longer, as they can stay inflated for days at a time.

  • Will helium balloons last overnight?

Generally speaking, latex balloons last 10 to 12 hours when inflated with helium, so the balloons will last overnight if filled late evening so it is our recommendation to have them filled shortly before your party or event. Alternatively, you can treat helium balloons with high float to increase their float time. Other helium balloons, such as foil balloons, orbz balloons however, tend to last much longer so it is safe to inflate them the night before.

  • How do you make helium balloons last longer?

For latex balloons, the best way to make make the helium balloons last much longer is to treat them with Hi-Float. Hi-Float is a balloon solution of a plastic material dissolved in water. It forms a coating inside latex balloons that greatly reduces helium or air loss. We recommend treating all of your balloons with Hi-Float if you would like them to last longer. It is also important to pay attention to the environment in which the balloons are stored. It is best to avoid agitating the balloons by moving them to and from different temperatures. Room temperature is the best, not cold or too warm. It is also advised to keep the balloons out of direct sunlight to help them last longer. 

  • Can I reduce the amount of helium that I would need?

One trick you can do is under fill some of your balloons so that they require less helium. Another method is to partially fill the balloons with air and then finish them off with helium so that the amount of helium required is much less. However, please bear in mind that this will reduce the float time and the weight that the balloon can hold, should you want to tie anything to it. However, confetti balloons cannot be partially inflated as this will result in them being cloudy and unclear.

  • Are foil balloons supposed to be filled with helium or air?

Helium balloons can be filled with helium or air however, they will only float if they are filled with helium. Some foil balloons are air-fill only and this information is part of the product description on our website. Most foil balloons however can be filled with helium or air.

  • How much notice do you need to prepare a personalised banner or sash?

No notice. We print these instore and you can simply walk in and order and we aim to have your item ready within 20minutes. 

  • Do you need to be a menber to purchase?

No. We are open to the public and you do not need to me a member. However we do have general membership and trade memberships which have benefits. Please contact us for enquiries. 

  • Do you ship worldwide?

Yes we do, the shipping rates are based on location and weight of the item.

  • What are your opening times?

We are open 6 day. Monday to Saturday. 9.30am to 6.00pm. We do close on Bank Holiday Mondays, Christmas Day, Boxing Day and New Years Day. 

  • How long does it take to process my order?

If you placed a click & collect order. It will be ready to collect after 2 hours. We try our best to dispatch orders the same day. If you placed your order before 12pm, then we process and dispatch them the same day. The delivery times will depend on the delivery option you have chosen which can be anything from next day delivery to 3 - 5 working days for mainland UK and longer for international deliveries.

 

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